Returns & Exchanges
At Mociun, we strive for complete satisfaction with your fine jewelry and apparel purchases. If you are not entirely happy with your order, we accept returns on eligible items within 14 days of delivery for a refund or store credit.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully place the items in their original packaging, ensuring all tags are attached and the jewelry is secured in its signature Mociun box.
Ship the Item
Affix the prepaid label to your package and drop it off at any authorized shipping location, ensuring you obtain a receipt for tracking purposes.
Quality Inspection
Once received, our studio team will inspect the item for wear; approved returns will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing